Healthcare CIOs, in general, carry a significant responsibility load. There are many systems and constituencies which must come together efficiently and productively to ensure that patients receive the highest standard of care. Healthcare CIOs are enablers, supporting a wide-range of initiatives simultaneously prioritized by almost every department in a given hospital or radiology group.
For a radiology CIO, this workload may even be heavier. There are four key needs to be balanced continuously:
- Patient needs – having a customer-centered experience through the process and gaining test results quickly
- Operational needs – enhancing operational efficiencies, extending reach to more communities, and reducing patient report turnaround times (TAT)
- Physician needs – gaining access to complete patient information and having all systems support their efforts in a productive, friendly manner.
- Referring community needs – gaining access to necessary specialties efficiently and receiving patient reports in a timely, integrated manner.
There have been several articles written about the evolving and important role of the CIO in radiology business practices. Some of the articles are highlighted below, along with a selected quote from each:
- Turbulent Waters (September 3, 2010, Radiology Business Journal)
“Radiologists are accustomed to change. In fact, some would say that radiology is the primary field of change, but never has the pace of change been so rapid.”
- The Practice CIO: Driving Business Innovation (May 1, 2009, Radiology Business Journal)
“My key responsibilities are to act as a liaison between the business units and the IT department; implement business strategy through technology; and ensure complete satisfaction, among our clients, with the services IT provides. My role has become more strategic than tactical…”
- A CIO at the Table (May 15, 2008, Radinformatics)
“The list of core competencies for strategic CIOs is devoid of technical expertise and strong on interpersonal and collaborative skills: political savvy; influence, leadership and power; relationship management; resourcefulness; strategic planning; doing what it takes; and leading employees.”
We have an interview series with Joe Moore, CIO, Radiology Consultants of Iowa. He offers many interesting insights and thoughts, and you will not want to miss this upcoming interview series. He is a CIO in the middle of radiology business operations, enabling enhancements through IT and practical approaches.
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