Question from Nick van Terheryden, MD, CMIO at Nuance Healthcare:
What do patients feel about physicians using health IT during patient visits?
Patients for the most part know that technology is a benefit to their physician and helps them deliver higher quality and safer care. Many patients struggle with the technology’s implementation, which in most cases is seen as a barrier between the patient and their doctor. The real benefits arise when we use technology in collaborative ways to provide access to all the relevant information and to provide immediate and customized feedback to the clinicians and the patients. We need to reinvent the relationship between people and technology. To achieve this we need to shift the paradigm away from keyboard- and screen-based interactions to a blended model using voice—not only as an efficient means to capture accurate, detailed information, but to mitigate the increasing complexity of the HIT we are interacting with by using our voice, which will turn ‘finding’ into ‘doing.’
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