Question from Vince Kuraitis, principal, Better Health Technologies, LLC:
The migration from “Hoarding” to “Sharing” patient health information — necessary, but is it sufficient?
Conventional wisdom suggests that the U.S. health system is going through a lengthy and painful two-phase process of migrating from ‘hoarding’ patient information to ‘sharing’ patient info. While correct, I don’t think this vision goes far enough. I envision a third phase – “applying” patient information.
Let me explain. ‘sharing’ implies simply making information available. It doesn’t necessarily imply that patients or providers actually want or have to do anything with the information. It also implies fairly neutral expectations on the part of the party that shares the information: ‘OK, I’m now sharing information…use it as you see fit.’
As payment models migrate from volume to value, care providers and patients each have more skin in the game: providers increasingly will be at-risk financially, and patients are being subjected to higher co-payments, deductibles and other out-of-pocket payments. This concurrent health system transformation is what triggers Phase 3 of ‘applying’ patient health information. Expectations around patient information shared with providers and patients will increase. ‘I’m sharing information with you. I expect you to act on this information. The patient has a team care plan and we each have a role. Do your part.’
The implications here are huge. If you’re proactive, you can already be building operational and business models anticipating Phase 3. Discuss.
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