A Growing Focus on the Patient Experience The C-suite role of the Chief Experience Officer (CXO) is evolving in healthcare, and many new Vice President and Director roles are emerging focused on the patient experience. Because patient experience can directly affect patient ...
2014 is a Landmark Year in Medicine: More Digital Natives Practicing than Digital Immigrants
"2014 is a landmark year in medicine because it is the first time in history where there will be more digital natives practicing medicine than digital immigrants," says Anna Clemenson (citing LBI Health, see below.) I interviewed Anna to learn more about a new initiative, The ...
Leading by Example: Healthcare Professionals Should Request Their e-Health Records
Last week, as I performed my morning ritual of checking email and drinking coffee, a subject line from my local police department's notification system caught my eye. It read: Illinois Department of Transportation-Yellow Dot Program. Having been a Chicago-area resident for 36 ...